Be the First to Help Those in Need
Volunteers are what make Hatzalah so valuable.The more trained dispatchers we have the more we can offer to the community. Join us and see for yourself what a difference every Hatzalah dispatcher makes.
FAQ’s for Dispatchers
Training will include Hatzalahs dispatch protocols for taking an emergency call and dispatching responders and how to use the CAD (computer aided dispatch) system. There will also be training regarding all relevant halachos, including shifts on Shabbos and Yom Tov.
The actual information is usually given over and done within 1-2 hours. After that training will consist of practice on taking and dispatching calls using the cad and Hatzalah radio. This portion of the training is flexible according to when the trainee is available. When the trainee proves efficient in all areas of dispatch they will be put on shift.
The dispatcher must be on call for the duration of their shift. This means staying near your assigned Hatzalah phone (within a distance that you can answer the call on the first ring) and attend to the call “immediately” without delay or reluctance. This is a significant obligation and we want to make sure that you are well aware of the commitment and requirement involved.
Shifts are generally set up for 3 hour slots.
Yes. The overnight hours will be divided into two shifts (potentially 9 pm – 3 am and 3 am – 9 am, subject to change based on feedback from the dispatchers.) We would like each volunteer to commit to at least one overnight shift a month, although an inability to do this will not disqualify you from volunteering. During an overnight shift, volunteers are required to stay awake and follow regular protocol for a dispatch shift.
The dispatcher will need to have Internet access at home as well as basic computer skills. Hatzalah will provide the phone and radio. If needed a laptop can be provided as well.
No prior experience in the medical field is necessary. However, a dispatcher will need to have the ability to multitask, remain calm and focused in stressful situations, be responsible and committed, and maintain confidentiality.
You will receive a response from our office once we receive your application to let you know that it is being reviewed. If determined to be a good fit, you will be contacted to arrange an interview.
Following the interview, acceptance, when approved, will be received within two weeks. Hatzalah will not give any reasons for acceptance/rejection.
Please feel free to email any questions or comments to firstname.lastname@example.org