Be the First to Help Those in Need
Volunteers are what make Hatzalah so valuable.The more trained dispatchers we have the more we can offer to the community. Join us and see for yourself what a difference every Hatzalah dispatcher makes.
FAQ’s for Dispatchers
Training will include Hatzalahs dispatch protocols for taking an emergency call and dispatching responders, as well as how to use the CAD (computer aided dispatch) system. There will also be training regarding relevant halachos, including shifts on Shabbos and Yom Tov.
New dispatchers are not put on Shabbos and Yom Tov shifts.
The initial training session on protocols is usually 1-2 hours. After that you will be trained on our CAD system. The initial CAD training is usually 1-2 hours. Once those 2 sessions are complete you will be trained and continue to practice taking and dispatching calls using the CAD and Hatzalah radio. This portion of the training is flexible according to when the trainee is available. When the trainee proves efficient in all areas of dispatch they will be put on shift.
The dispatcher must be on call for the duration of their shift. This means staying near your assigned Hatzalah phone (within a distance that you can answer the call on the first ring) and attend to the call “immediately” without delay or reluctance. This is a significant obligation and we want to make sure that you are well aware of the commitment and requirement involved.
Shifts are generally set up for 3 hour slots.
Overnight Shifts are not a requirement to become a dispatcher. The overnight shift runs from 11PM until 6AM.
The dispatcher will need to have Internet access at home as well as basic computer skills. Hatzalah will provide the phone and radio. If needed a laptop can be provided as well.
No prior experience in the medical field is necessary. However, a dispatcher will need to have the ability to multitask, remain calm and focused in stressful situations, be responsible and committed, and maintain confidentiality.
You will receive a response from our office once we receive your application to let you know that it is being reviewed. If determined to be a good fit and you are approved, you will be contacted to setup training.
Approval is usually complete within 2 weeks.
Hatzalah will not give any reasons for acceptance/rejection.
Please feel free to email any questions or comments to [email protected]